Privacy Statement

Last updated on 19/05/2021.

1. Welcome

We are Het hof van Petronilla, located at Lindestraat 15, 1755 Gooik, with company number BE0818.285.070.

In this Privacy Policy, we explain what personal information we collect as the 'data controller' and how we use and share it to improve our services.

2. Personal Data

The limited personal data we store is collected in the following ways:

Website: when you visit our website, certain data is recorded via cookies (including your IP address) for the maintenance and improvement of our website. More information about these cookies can be found in our separate Cookie Policy;
Business relationship: when you contact us in the context of our services as a (potential) client or partner, we process your full name, contact details (email address, phone number, office and/or home address), and other data necessary for the order, invoicing or collaboration (such as your bank details, contact history, or data relating to your previous orders);
Marketing: if you give us explicit consent, we process your full name and email address for the purpose of sending direct marketing, newsletters, offers and promotions regarding our products and services. You can unsubscribe from these at any time in a simple manner.

Although you are never obliged to provide personal data, a refusal to share necessary information may hinder or make it impossible for us to provide our services.

3. Processing Purposes

We process personal data in the context of our general customer and order management, or in order to provide our services. This includes customer administration, order and delivery follow-up, invoicing, answering questions, and for marketing purposes.

Processing takes place on the basis of the following categories of legal grounds:

Based on your consent;
Necessary for the performance of a contract;
Necessary to comply with a legal obligation;
Necessary for the pursuit of our legitimate business interests.

To the extent that the processing of personal data is based on your explicit consent, you always have the right to withdraw that consent.

4. Sharing with Third Parties

If necessary for the achievement of the stated purposes, we may share personal data with employees and our professional partners. Our partners will in turn take the necessary technical and organisational measures to protect this personal data.

We will never sell your personal data to third parties. In the context of a possible reorganisation, bankruptcy or transfer of activities, data forming part of our business activities may however be transferred to third parties.

In limited cases, we may also be required to share personal data on the basis of a court order or mandatory legislation.

5. Retention Period

We retain your personal data for as long as necessary for the purposes for which it is processed. To determine the appropriate retention period, we take into account the quantity, nature and sensitivity of the personal data, the reason we process it and whether we can achieve those purposes in other ways.

We must also take into account periods for which we may need to retain personal data to comply with our legal obligations or to handle complaints, questions and to protect our legal rights in the event of a claim.

When we no longer need your personal data, we will securely delete or destroy it. We also consider how we can reduce the personal data we use over time and whether we can anonymise your personal data so that it can no longer be linked to you or identify you, in which case we may use this information without further notice to you.

6. Your Rights

All persons whose personal data we hold always have the right to:

obtain access to their personal data;
have their personal data corrected or supplemented if it is incorrect or incomplete;
have their personal data deleted;
have the processing of their personal data restricted;
object to the processing of their personal data for a serious and legitimate reason;
have their personal data transferred to another company.

To exercise the above-mentioned rights, you can contact us by post or via info@hethofvanpetronilla.be.

7. Complaints

If you have any comments or questions about our privacy policy, we would love to hear from you.

All persons whose personal data we hold also have the right to lodge a complaint with the Data Protection Authority (commission@privacycommission.be).

8. Security

We apply at least the usual technical and organisational security measures that can reasonably be expected of us to protect your personal data against destruction, loss, modification, falsification, dissemination or unlawful access.

Personal data is only transferred to a partner in a country outside the European Economic Area if that country ensures an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate data processing agreement or a certification under the Privacy Shield Framework (www.privacyshield.gov).

We cannot be held liable for incorrect or unlawful use of personal data by a third party. You also remain personally responsible for the confidentiality and use of your computer, IP address, login and identification details.

9. Your Privacy

Your privacy is important to us.

We do everything in our power to protect it as best as possible and attach great importance to compliance with (i) the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data (as amended by the Act of 11 December 1998); (ii) the anti-spam provisions of Book XII of the Code of Economic Law regarding the law of the electronic economy; and (iii) European Regulation 2016/679 of 27 April 2016 on the protection of personal data ("General Data Protection Regulation").

10. Revision of this Privacy Policy

Our privacy policy may be revised from time to time and any changes will be communicated to you by email or by a publication on our website.

This text is a translation. In the event of any dispute, the Dutch-language version shall prevail.